If you cancel your reservation at least 24 hours (72 hours for buses/motorcoaches, 48 hours for vans/minibuses/people movers) in advance of your scheduled pickup date and time, there is no cancellation fee.
Cancellations made between 4 and 24 hours (72 hours for buses/motorcoaches, 48 hours for vans/minibuses/people movers) prior to the scheduled pickup time will result in a cancellation fee equal to the full base fare of the trip.
Cancellations made less than four (4) hours prior to the scheduled pickup time will result in a cancellation fee equal to the full amount of the invoice, including any gratuities and surcharges.
Late Cancellations made at the pickup time, as well as "no shows" (you are not available or no longer want the trip when the Chauffeur arrives) will result in a cancellation fee equal to the full amount of the invoice, including any gratuities, surcharges, and waiting time charges as described within our terms and conditions.
If you are running late (except as provided above under "Waiting Time and Stops") or you cannot locate your Chauffeur or vehicle, please call the telephone number provided in your email confirmation to avoid a "no show" fee.�
If a client fails to contact us when they are unable to locate their Chauffeur or vehicle, the reservation will be considered a "Late Cancel".
The full greeter fee will be charged for any Meet and Greet services on any late cancellations or "no show".
The card identification number (Card Security Code) is the last three digits of the number of the back of your card near your signature.
The Card Security Code is a printed (NOT embossed) group of four digits on the front towards the right.